Top 4,128 Reviews From Legit Protect My Car Buyers (2024)

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Dr.Stone Mountain, GA

Reviewed May 30, 2024

Keep your money! The customer service is bad and they are still sending me statements after canceling my account several months ago reflecting I have a past due amount. This is not accurate if I cancelled my account without owing any payments. However, whenever I call and request to speak to a manager about the incorrect statements, they hang up the phone.

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LiuverMiami, FL

Customer ServiceCoverage

Reviewed May 17, 2024

I do not recommend this extended warranty; it is horrible. Firstly, just getting them to answer the phone is a challenge. When you start reading the reviews on various review websites, you realize that getting an extended warranty policy from this company is a failure. I don't recommend this warranty to anyone in the United States of America. When you have a problem, that's when the real nightmare begins. That's when you find out what is and isn't covered. When they sell you the warranty, they don't provide specific information; they only send it to you in English. When you call with a problem, there is no customer service in Spanish. However, when they sell you the policy, there are plenty of Spanish-speaking specialists available. I do not recommend this warranty.

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DougSan Angelo, TX

Customer ServiceCoveragePricePunctuality & Speed

Reviewed April 22, 2024

I wouldn't use them. Waited over a month to receive an answer. That should have been given next day. They expected me to leave my car at the shop, the entire time. We could not wait as long as it took to make a decision. My wife needed a way to and from work. Driving the car during this time has not caused any further damage. only cost myself a little money in oil purchases. After 38 days they would not cover the repair, because we had driven the car.

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La ToyaGreenville, SC

Customer ServiceClaims HandlingCoverageOnline & App

Reviewed Sept. 30, 2023

I would like to re-protect my car. I’ve been a client with them for a while. They do well with the oil changes that they offer for free but they do not do well with their claims and dealing with your car not once, but twice that I have to sit for almost 4 weeks before I got a response a phone call and email anything while they state that they called me but they didn’t. I’ve been waiting for three weeks for my vehicle for them to tell me that I was behind two payments, which I caught up due to financial struggles. Instead, they didn’t work with me as a client. They work with me as a customer, they didn’t care about my circ*mstances or my situation. Instead, they brushed me off and not once, but twice my thermostat went down, so I covered that the first round the second time which is now currently my radiator.

They made the shop do a compression test and said that it was under the voltage or a value of what it is that they cover, and they didn’t cover my radiator, making me kick out $184 for coverage on a premium. And also having to pay $250 deductible for them to turn around and tell me they’re not gonna cover it actually is, the shop itself didn’t get a phone call, no message, left no email, no anything stating they're not covering anything. Instead I’m sitting here waiting and then be informed that I have to pay over $1300 to get my car back for a part that is covered with my radiator has never been done. If I have to write Protect My Car run I read them and one for caring about the clients in any shape, form or fashion. They have done nothing except take my money.

I haven’t helped me. Haven’t cater to me as a customer. Haven’t done anything of what they state so now I am one pissed-off consumer as a single mom with kids that has no vehicle for a part that was simple to cover, and they didn’t work with me on. I was informed if I came up with my deductible and made my two payments, they would authorize the repairs but instead, they didn’t do that they said it’s gonna be the customer's responsibility when I’ve lost a job, that’s my only means of transportation text my car did not care at all and now I’m stuck trying to figure out how to get my vehicle back, when they’re towing company is the one that came in, obtained my car over three weeks ago. All I got was what they can’t do for me not one time were they proactive to say, "Hey we understand. Everyone’s having rough time, is this is what we can do." Instead, they just do me to the walls.

I will be dropping coverage immediately and filing a complaint, even further from what is on the website, I have been bamboozled out of my money on multiple occasions. What is the point of getting an extended warranty to pay every month on not just one by two cars and have no rectification for what they publicize and not actually even follow through with. Finding every reason why not to fix the customer's car when they obtain their money for their monthly premium, which is the part endpoint of paying to obtain coverage to save on the major parts of a car. I was informed to go obtain service records all over the green earth and I had just gotten my car fixed last month.

Went to filing a claim with Protect My Car for them to turn around and state they don’t cover the thermostat. I cough that one up but I know that they cover a radiator and alternator and my issue was a radiator. Consumer out here in the world paying money to companies you expect that they’re going to work for you and that your coverage is what they state they’re going to provide or do even if it is the minimal going the extra stretch going the extra mile shows customer satisfaction, but Protect My Car lacks that an entirety.

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DemetriceMemphis, TN

Sales & Marketing

Reviewed Aug. 29, 2023

I absolutely love it with all the free stuff. All the on the go coupons just overall awesome. Didn’t even know it existed. Glad I found out because I’m taking advantage of my points and gonna put to use.

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DarrylMontgomery, AL

Customer ServiceTechPrice

Reviewed June 30, 2023

After being a vendor for Protect My Car for a very long time, I will no longer accept them in my facility. It has taken me 9 days to receive payment for a simple oil change. I used their portal to submit the invoice, called and was on hold anywhere from 20 minutes to over a hour. I can't stay on hold for that long at a time waiting to speak to someone. Their portal doesn't work properly and will not accept any pricing you add to it. This is why I will never accept them ever again.

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AndreaAkron, OH

Claims HandlingPunctuality & Speed

Reviewed June 20, 2023

I got my Ambassador Platinum policy with PMC 2/8/2022 with 121,000 miles on my car. I informed them that I use my car for work. Now that I need a transmission repair they have told me that I did not follow my owner's manual for "Severe driving" scheduled maintenance which was a transmission flush every 30,000 miles. The problem is my driving habits for my job do NOT fit the guidelines for the "Severe driving" schedule. But PMC has decided that just because I am a Courier, I automatically have to follow that schedule. I have spoken with the Manufacturer on this and they said my driving habits are under their "Normal" maintenance schedule, but PMC refuses to look into this. They said once denied, it won't be overturned.

I have been paying for a contract that was already Voided when I signed it, (because under Normal maintenance my car got its 1st transmission flush at 130,000 miles) based off the reason for denying the claim. They told me it wasn't their fault that I didn't follow the proper maintenance schedule from my manual, even though my driving habits DO NOT meet that type of schedule. If you use your car for work, I would steer clear of this company.

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